Terms and conditions

Terms and Conditions

1. Definitions: For the purposes of these terms and conditions, "Casino", "we" or "us" refers to Cyber City Casino.

2. License and Jurisdiction: The Casino is licensed by the Curaçao Gaming Authority under License Number OGL/2024/649/0442. Our jurisdiction is Curaçao.

3. Age Restriction: You must be at least 18 years old (or such other age as required in your place of residence) to use our services and play on the Casino platform.

4. Registration and Login Process: To register with us, you will need to provide identification information through online banking using Zimpler. This process verifies identity and provides access to the account without a separate conventional registration form.

5. Identity Verification: As part of the Zimpler banking process, we may request additional identification and source-of-funds information from you. We reserve the right to refuse service to anyone who fails to provide required documentation or whose information does not meet our verification requirements.

6. Games and Software Providers: We offer games developed by various software providers including NetEnt, Play’n GO, Pragmatic Play, Evolution, and Ezugi.

7. Welcome Bonus (Cyber Wheel) Terms: The Cyber Wheel is a promotional wheel that offers cash prizes or free spins on Starburst, Book of Dead, or Divine Fortune Megaways. The maximum qualifying deposit to enter the Cyber Wheel reward level must be made within 72 hours after making your first deposit. We reserve the right to cancel the promotion if you do not meet these conditions.

8. Withdrawal Process and Limits: To make a withdrawal, select Zimpler as your payment method and enter the amount to withdraw from the "Cashier" section of the Casino website or mobile app. Withdrawals will be processed normally within one business day but may take longer in some cases due to additional checks.

9. Limitations on Bets: The maximum bet you can place during any game is €5, except for where otherwise stated in the specific game rules. If you exceed this limit your wagering contribution shall be considered 0%.

10. Loyalty Program Rules: You will earn experience points through gameplay to progress through our loyalty levels and unlock higher ranks. For full details of how this works see our separate Loyalty Program Rules document.

11. VIP Tiers and Rewards: Our VIP program rewards players who meet certain criteria with cashback, faster withdrawals, increased deposit limits and access to exclusive bonuses among other benefits. We reserve the right to alter these terms at any time.

12. Data Protection: We will collect your data from the information you provide when registering for our services or while playing on our platform. This data may be shared with third parties (for example credit agencies) in order for us to verify your identity, age and/or location or for regulatory purposes.

13. Changes to Terms and Conditions: These terms can change at any time without prior notice. We reserve the right to modify these terms and conditions at our discretion by posting them on our website.

14. Account Closure: We reserve the right to close accounts in circumstances where we believe you are violating applicable laws or regulations, engaging in fraudulent activities, exploiting a system error for personal gain or otherwise compromising the integrity of the Casino software.

15. Security Measures: The security and fairness of all games played at the casino is ensured through regular audits by independent testing bodies to ensure that their Random Number Generators (RNGs) meet our standards for randomness and unpredictability.

16. Disputes Resolution: Any complaints or disputes arising from these terms will be resolved in accordance with applicable laws, regulations and industry codes of conduct.

17. Governing Law: These Terms and Conditions are governed by the laws of Curaçao and any dispute or claim arising out of or related to this Agreement shall be determined by arbitration in accordance with the Rules for Dispute Resolution provided for such jurisdiction.

18. Entire Agreement: These terms and conditions constitute the entire agreement between you and us, and supersede all prior negotiations, understandings and agreements (whether written or oral) regarding the subject matter contained herein.